I studied French with Business at university, and I was (as a lot of grads are) unsure where I wanted to take my career when I finished. I explored the option of doing an internship as I liked that it would allow me to try things out and learn before joining a full-time role. I started a six-month Marketing & Client Success internship at PathMotion straight after I graduated, which gave me the chance to learn from both teams and gain exposure to a lot of areas of the business. I was very grateful when I was offered a full-time role in the CS team off the back of this internship. I've had a great experience of learning, growth, development and career progression over the years I've been here and I'm really glad I took this route as an early graduate.

I look after a range of clients across the PageUp product suite. My role is to help our clients make the most of the modules that they have, providing ongoing support, running quarterly reviews, and, ultimately, ensuring they have had a really good experience and would like to continue using it when their contract is up for renewal.

The best part of my role is all of the people that I get to meet and work with on a regular basis. Our client base includes some pretty big company names all over the world (Coca-Cola, WTW, Nokia, HMRC to name a few), which I found quite daunting at first, but it's really lovely to get to know the teams behind these corporate names, meet the superusers and Insiders representing them on the EC platform, and form relationships with them. It's also really rewarding to see my clients see good results, knowing that I have helped them do that.

As I was so early on in my career when I joined the company, I've found it's really important to take the chances presented to you to try something new, even if it pushes you out of your comfort zone. For example, after 6 months in the company, I was given the opportunity to move from the Marketing team to the Client Success team (I'd never even heard of CS as a role before starting here). I'm so glad I took that chance rather than sticking with what I was familiar with - now I've been in the CS team for over 6 years. Similarly, over my time here, I have gradually expanded my product knowledge so that I can look after customers across the whole PageUp suite. Whilst it may feel uncomfortable and new at first, there are always people to support you, and over time, you gain confidence and can look back at how much you've learned.

Between 2023-2025, I transferred to PageUp's Paris office. Outside of my colleagues, I didn't know anyone in the city, so I was definitely outside of my comfort zone for the first few months. Now, I look back and feel proud of the life I set up there and the friends I made during those two years, and am very grateful for the opportunity to spend time in such a beautiful city.