Ken U. Senior Technical Lead / Senior Principal Developer

Awesome, I love these type of questions!
To me, a Technical Lead's top 3 qualities are

1. Authenticity - being my true self, being honest and open with my flaws would come first because I feel I work my best in natural and trusted relationships.

2. Strategic - I guess there comes a point that the challenge isn't so much as finding a solution but rather picking the right solution. It's understanding the variables at play, weighing the short and long term outlooks, being empathetic to the people and environment, etc. and then picking the one that I (and the team) have the highest confidence in. We may not get it right all the time which leads to...

3. Continuous Development - this is more of a shared mindset with the team but I feel that as a leader, I am accountable for fostering this culture. And it's really about incorporating a perspective that every day, every hour is an opportunity for growth. To build atomic habits that would incrementally build up over time so that I can be the best version of myself in this role.

08 June, 2022 10:47

Georgia S.

In my role, I work with clients on projects and on an ongoing basis.
I think the top 3 qualities required to succeed are:

1. Outcome-focused - sometimes conversations with clients become very detail-oriented and we can go down a rabbit hole discussing one particular feature of our system. It's important to take a step back and talk to the customer about what outcomes they're looking to achieve for overall success, and work towards that together. Not only do I need to consider the bigger picture when it comes to a client's business process and system configuration, but it's important to consider the long-term relationship with that customer and their stakeholders too, and make sure we're a united team all working towards the same goals.

2. Trustworthy - being a successful consultant depends on earning a customer's trust.
Trust is built over time, and it begins with simply doing what I say I was going to do, when I said I would do it. As trust grows, customers will actively seek out your expertise and guidance for best-practice solutions. They will have confidence in your advice, and implement your suggestions.

3. Organised - sometimes there's a lot of work to juggle so I need to be on top of my schedule and to-do list. I'm constantly prioritising actions to ensure I respond to clients in a timely manner and complete tasks when I said I would. I'm not a do-things-at-the-last-minute kind of person, so I do my best to complete work ahead of schedule. This also means when I need help (because you won't always have the answer and that's perfectly ok!), I ask for it straight away so my teammates have time to respond before I need to get back to the customer.

10 June, 2022 09:38