Graduate IT Support Engineer (Commencing December 2024)

To build great companies, you need great people. That’s what inspired us to create a suite of HR technology that makes recruiting, onboarding and retaining people simple. At PageUp group, we’re on a mission to change lives with outstanding hiring experiences. From entrepreneurial beginnings in Melbourne, we quickly grew and are proud to now have established locations in Sydney, New York, London, the Philippines, Dublin and Paris. Our platforms are used by 5.3 million users globally. 

THE ROLE

We have an exciting Graduate opportunity for an individual passionate about technology to join our internal IT team as an IT Support Engineer based in Melbourne on a permanent basis.

As a member of our collaborative Internal IT Team, you will be regarded as an expert in infrastructure, networking, and AWS solutions. The team is dedicated to enhancing internal processes and systems through innovative projects and providing exceptional support to all PageUp employees globally. This role offers a broad scope, empowering you to take on new responsibilities and continuously learn, develop, and grow within the organisation.

Reporting to the Internal Group IT Manager, you will play a crucial role in delivering technical support and contributing to projects aimed at improving security, business processes, and system availability for our global operations.

What you’ll do in this role:

• Provide first-line technical support to PageUp employees worldwide, ensuring all support requests are logged and resolved within SLA timeframes.

• Develop, maintain, and contribute to end-user guidelines and documentation for the helpdesk knowledge base.

• Oversee the procurement process for end-user hardware and software, collaborating with vendors and keeping asset registers up to date.

• Manage the fleet of PageUp computers across all regions, ensuring devices are fit for purpose, within warranty, and not End of Life.

• Facilitate the IT onboarding process for new PageUp staff and assist with asset retrieval and access termination for departing employees. This includes setting up new accounts and familiarising new hires with PageUp’s IT systems and processes.

• Administer internal systems (e.g., Google Workspace, Slack, Intune, JumpCloud, Jira) and ensure completion of scheduled tasks as part of Information Security Management.

ABOUT YOU 

You are a proactive and enthusiastic IT graduate who is eager to make a tangible impact by providing exceptional, solution-oriented support. You enjoy problem-solving, helping others, and developing new skills.

Qualifications:

• A degree in Information Technology, Computer Science, or a related field.

• A passion for assisting others with technical issues, with demonstrated experience in a Customer Service or IT support role being highly regarded.

• Experience with Microsoft Entra, cloud infrastructure & services (AWS), Google Workspace, Jira, and Slack is advantageous but not essential.

Other Key Skills:

• Proactive in identifying and addressing issues, with strong time management and prioritisation abilities.

• Effective communicator, able to convey ideas clearly and persuasively, both in writing and verbally, to diverse audiences.

• Skilled in working independently as well as collaboratively within a team.

• Eager to learn new skills and pursue continuous professional development.

And of course, the perks

There’s something for everyone in the benefits we offer: 

• an extra day of leave to do something awesome (no really – it’s called an Awesome Day),

• generous paid parental leave for primary and secondary carers, 

• flexible working,  

• wellbeing allowance, 

• employee assistance program 

• volunteer leave. 

Our global offices also means those who dream of travel have the opportunity to take their career to new places. 

At PageUp group, we encourage people of all backgrounds and abilities to apply. Building diverse teams is the foundation of our success, so if you think you have what it takes, but don't necessarily meet every single criteria on the job description, please still reach out. We'd love to have a chat and see how you could add value to the team. 

Equal Opportunity at PageUp

We are an equal-opportunity employer and value diversity, equality, inclusion, and belonging at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or genetic information.