Ruby - Integration & Support

Join us at Clinch, a dynamic part of the PageUp group, as we revolutionise the hiring experience with our cutting-edge HR technology. We believe that great companies are built by great people, and our suite of highly configurable tools simplifies recruiting, onboarding, and employee retention. From our entrepreneurial roots in Melbourne, we've rapidly expanded our footprint, with established locations in Sydney, the United States, London, the Philippines, Dublin, and Paris. Currently, our platforms are leveraged by 5.3 million users globally.

About Us

At Clinch, we're on a mission to change lives through exceptional hiring experiences. Our globally recognised Recruitment Marketing product, founded in Dublin, empowers organisations to create compelling, on-brand career sites. These sites capture candidate interest and seamlessly nurture them through marketing automation with relevant content, ultimately converting the right candidates. We're committed to helping large and emerging businesses hire smarter and faster.

The Opportunity

As a Ruby - Integration and Support Consultant, you will be a crucial member of our product engineering team, responsible for handling integration and support tasks related to our Recruitment Marketing platform. This client-facing role involves working closely with customers, our professional services teams, and developers to ensure the seamless integration of our products. This position is ideal for candidates with technical aptitude in Ruby or recent graduates looking to kick start their career in a customer-facing and technically oriented role.

Key Responsibilities:

• Engage with customers to implement the integration projects  with customers external enterprise systems and other technical oriented projects as part of wider professional services projects. 

• As second line customer support you will collaborate with global support and customer facing teams to triage and fix bugs, implement new integrations, and enhance & monitor current integrations.

• Contribute to the support process by troubleshooting technical issues and provide timely solutions.

• Those with Ruby skills will be given the opportunity to work on smaller development initiatives. 

• Demonstrate excellent communication skills and the ability to work with diverse teams within the organisation.

• Act as a bridge between customers and our development team, providing valuable insights and feedback.

• No specific domain knowledge is required for this role, we are open to candidates with a willingness to learn.

• Customer-facing experience and strong communication skills are a necessity for this role to be successful. 

Working With Us

Experience the best of both worlds—enjoy the support, structure, and perks of an established company while thriving in the agility, fast pace, and meaningful impact of a smaller, dedicated team. This role will allow for a number of career paths in the future depending on where you want your career to head, product management, project management or development. 

Equal Opportunity at PageUp

We are proud to be an equal-opportunity employer that values diversity, equality, inclusion, and belonging. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or genetic information. At PageUp Group, we encourage individuals of all backgrounds and abilities to apply. If you possess the drive and skills but may not meet every single criterion on the job description, reach out. We'd love to chat and explore how you could contribute to our team's success.