Customer Success Manager (12 month contract)

To build great companies, you need great people. That’s what inspired us to create a suite of highly configurable HR technology that makes recruiting, onboarding and retaining people simple. At PageUp group, we’re on a mission to change lives with outstanding hiring experiences. From entrepreneurial beginnings in Melbourne, we quickly expanded and are proud to now have established locations in Sydney, United States, London, the Philippines, Dublin and Paris. Our platforms are used by 5.3 million users globally. 

Our Customer Success Management team at PageUp play an integral role in providing critical advice and support to HR and Talent teams by providing ongoing feedback, advice and guidance to ensure our customers get full value out of the PageUp Talent Management solution. The team delivers on the PageUp brand promise of Awesome Service by building strong partnerships with customers and bringing commercial and strategic thinking to engagements with customers to ensure their success.

THE ROLE

PageUp group has a 12 month full-time contract opportunity starting at the end of May for a Customer Success Manager to join our team in Melbourne. Client-focused, you are looking for a gig that blends people and technology to drive successful outcomes for our leading clients. You could have either worked in HR previously or partnered with businesses to enable them to get the most out of their software solution.

Your role is to strategically partner with our clients to ensure they are getting the most out of the PageUp solution. To do this you will need to understand what their talent management Strategies are, and ensure that they have the right processes and configurations set up and the right training to allow the PageUp software to enable them to meet these goals.

Providing a level of high-quality service, you are passionate about building strong customer relationships and have a client-focused attitude that sees you striving for the best possible solution. If working at a fast pace, in a collaborative cross-team environment excites you, then this is your ideal career move.

What will you work on?

Create Raving Fans out of our clients as you work on:

• Maintaining regular interactions with your designated accounts through calls and face to face meetings

• Regularly performing needs analysis and account servicing (config, process review etc) to meet client needs

• Preparing and educating clients about system upgrades or improvements that coincide with our product marketing

• Proactively providing input into product upgrades and overall development

And of course, the perks

There’s something for everyone in the benefits we offer: 

• an extra day of leave to do something awesome (no really – it’s called an Awesome Day),

• generous paid parental leave for primary and secondary carers, 

• flexible hybrid working,  

• wellbeing allowance,

• employee assistance program,

• volunteer leave. 

Our global offices also mean those who dream of travel have the opportunity to take their career to new places. 

Equal Opportunity at PageUp

We are an equal-opportunity employer and value diversity, equality, inclusion, and belonging at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or genetic information.

At PageUp group, we encourage people of all backgrounds and abilities to apply. Building diverse teams is the foundation of our success, so if you think you have what it takes, but don't necessarily meet every single criteria on the job description, please still reach out. We'd love to have a chat and see how you could add value to the team.