Strategic Account Manager

About PageUp

At PageUp, we believe that great companies start with great people. That’s why we’ve built a suite of highly configurable HR technology solutions that make attracting, recruiting, onboarding, and retaining top talent simple. From our entrepreneurial beginnings, we’ve grown into a global organisation with established teams across the world. Following our acquisition by EQT, we’re in an exciting growth and transformation phase—and this investment is bringing fresh opportunities to scale.

We are looking for a driven Strategic Account Manager to join our team in Melbourne and Sydney. This is a critical role focused on the retention and growth of our client base. You will be responsible for fostering senior-level relationships, positioning our platform as the preferred partner, and driving revenue through renewals with enterprise-level customers.

What You'll Be Working On

As a Strategic Account Manager, you will act as the primary 'Trusted Advisor' for a defined portfolio of enterprise customers. This role is deeply focused on strategic account ownership, customer health, and relationship management. This includes:

• Foster Executive Relationships: Build and maintain deep partnerships with key stakeholders, including Heads of TA, HR Directors, GMs, and C-Suite executives across your portfolio

• Drive Account Health & Retention: Proactively monitor customer utilisation, identify and mitigate risk, and own the end-to-end customer renewal process to secure net revenue retention.

• Deliver Strategic Insights: Lead regular Business Review Meetings to align PageUp's capabilities with our clients' strategic organisational objectives.

• Enable Account Growth: Own transactional upsell and cross-sell opportunities while partnering closely with the Customer Account Executive team for additional larger upsells.

• Champion the Voice of the Customer: Act as an internal advocate, collaborating cross-functionally to share feedback, highlight barriers to adoption, and champion the customer's voice back into PageUp.

What You'll Bring

We are looking for a strategic thinker and relationship-builder who thrives on driving successful outcomes for clients. To excel in this role, you will bring:

• Strategic Account Management Expertise: Proven experience managing enterprise-level accounts, ideally within HR technology or a high-growth SaaS environment.

• Senior Relationship Influence: Exceptional relationship-building skills with a track record of engaging senior stakeholders and decision-makers.

• Commercial Acumen: Comfort navigating renewal processes and identifying growth opportunities within an existing account base.

• Critical Problem-Solving: The ability to proactively identify client challenges, execute risk-mitigation strategies, and lean into initiatives with strong demonstration of initiative.

• Values Alignment: A commitment to lean into challenges, amplify teammates, thinking smartly to build boldly, embracing change, and keeping customers at the heart of your decisions.

Why Choose PageUp

Join a company that's genuinely transforming how organisations attract, develop, and retain talent globally. Some of the benefits we offer include:

• Comprehensive benefits package and wellbeing allowances

• Professional development opportunities to enhance your personal and professional growth

• Flexible working

• "Awesome Days" (extra leave to do something amazing!)

• A collaborative, inclusive culture that deeply values diverse perspectives

Equal Opportunity at PageUp

We are an equal opportunity employer and value diversity, equality, inclusion, and belonging at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or genetic information.

We encourage people of all backgrounds and abilities to apply. Building diverse teams is the foundation of our success, so if you think you have what it takes, but don't quite meet every single criteria listed above, please still reach out. We'd love to have a chat and see how you could add value to the team.