Support Agent

At PageUp Group, we believe that great companies start with great people. That’s why we’ve built a suite of highly configurable HR technology solutions that make attracting, recruiting, onboarding, and retaining top talent simple. From our entrepreneurial beginnings in Melbourne, we’ve grown into a global organisation with established teams across the globe and following our acquisition by EQT, we’re in an exciting growth and transformation phase. This investment is bringing fresh opportunities, including new roles to scale and support our ambitious growth plans.

This is a brand new opportunity for a Support Agent based in Manila to join our global support team at PageUp Group.

The Opportunity

In this role, you will ensure a positive customer experience by promptly responding to, troubleshooting, analysing, and resolving tickets in our support queue and live chat. Our team supports a global customer base across multiple time zones, and you will primarily cover our APAC region.

• Be the first point of contact a for our customer to work to resolve a support issue

• Provide outstanding, solution-oriented customer service

• Identify and try to resolve customer queries and requests, escalating to second-level support if necessary

• Liaise with internal stakeholders to drive user requests, resolve issues and share ideas for enhancements with product management

About You

To be suitable for this role you’ll have a keen interest in technology with proven experience in a customer service/client support/tech support role alongside;

• Impeccable Customer Service - You are committed to providing exceptional service with a friendly and professional demeanor. Your outstanding written and verbal communication skills ensure clear and effective interactions, enhancing the overall experience for our customers

• Eager and Enthusiastic Learner - You possess a natural curiosity and a strong desire to acquire new skills and master new tools. Your passion for continuous learning drives you to explore and embrace new challenges, enhancing your expertise and contributing to personal and professional growth

• Self-motivated - You derive satisfaction from the impact your work has on our customers and colleagues within the company.

• Multitasking and Competing Priorities - You excel at juggling multiple responsibilities and thrive in situations with competing demands. For you, navigating ambiguity is not a hurdle but an opportunity for exploration and growth, turning uncertainty into a motivating quest rather than a challenge

• Proven Success in Remote and Hybrid Work Environments - You have effectively thrived in remote and hybrid settings, maintaining a strong sense of belonging and responsibility. Your ability to collaborate seamlessly in a distributed environment enhances team cohesion and productivity

And of course, the perks

There’s something for everyone in the benefits we offer:

• An extra day of leave to do something awesome (no really – it’s called an Awesome Day)

• Flexible working - fully remote working arrangements for our Philippines employees

• HMO

• Generous paid parental leave for primary and secondary carers

• Wellbeing allowance

• Employee assistance program

• Extended unpaid leave

• Volunteer leave

Equal Opportunity at PageUp

We are an equal opportunity employer and value diversity, equality, inclusion, and belonging at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or genetic information.

At PageUp Group, we encourage people of all backgrounds and abilities to apply. Building diverse teams is the foundation of our success, so if you think you have what it takes, but don't necessarily meet every single criteria on the job description, please still reach out. We'd love to have a chat and see how you could add value to the team.