International bus company, Transdev, hired over 1,300 workers in Australia and New Zealand in 2019. They did this whilst working under a decentralised decentralized model, absent of governance or informative system use guidelines: not an ideal way to manage high-volume recruitment. Fast forward to 2020, with the added pressure to automate as much of the process as possible due to COVID-19 restrictions, Transdev needed a one-stop-shop for recruitment.
When the outbreak first hit, many businesses were forced to do more with less. Along those same lines, resources were stretched thin for Amanda Selleck (Talent Acquisition Leader) and her team, with only eight members fuelling what was previously a 10-person operation. Their organisation organization moved swiftly to adopt digital tools, setting their sights on creating a single system that would support contingent hiring. This was mission-critical to the continuity of their essential travel services during the coronavirus pandemic.
With in-person interviews out the door, the team moved to using online-only methods. “We were using assessment centres centers to achieve efficiencies within a manual recruitment process. But when lockdown measures moved everything online, the efficiency of screening candidates in groups was lost,” Amanda said.
Without a recruitment management system to relieve the administrative burden, the team would have been swamped by applications. “We had one team member who was basically attaching reference checks to each and every candidate record.”
Beyond the workload, Amanda and her team had other objectives: depot managers needed to have confidence they were hiring the right people, and candidates needed to feel engaged and valued in a remote setting.
“Our Transdev depot managers are really happy with their new online interviewing and the results they’re seeing. The process has been much more engaging for them.”
– Amanda Selleck, Talent Acquisition Leader
With the efficiencies gained from PageUp software, and the integration of TestGrid (psychometrics and assessment) Vieple (video interviewing) and CVCheck (background and reference checking), Transdev is back on the front foot – even with their reduced capacity.
Their stakeholders are happy too. “Our Transdev depot managers are really happy with their new online interviewing and the results they’re seeing. The process has been much more engaging for them.”
Record management is no longer a pinch point for Amanda and her team – freeing up valuable time to focus on the human aspect of their jobs. “One example is that we recently hosted a webinar to introduce what it’s like being a bus driver – with over 100 registrations to attend.”
Amanda and her team improved other steps of the candidate journey with PageUp software, automating their online offers and delivering template emails to communicate with a consistent employer brand.
Tip from Amanda: “Do it properly – make sure your team knows how to use the appropriate functionality of PageUp or get someone in to help to optimise optimizing the system and ensure your process and communications represent your brand appropriately. There are so many great features and you will reap the benefits from optimising optimizing the platform.”