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Affinity Education


THE CHALLENGE

As a dedicated provider of early childhood learning, Affinity Education operates over 150 education centres across Australia. Their team of learning professionals fuel the minds of 15,000 little stars in the making. The organisationorganization’s brand promise is to inspire and nurture individuals to reach their full potential: and they pride themselves on bringing the indikiduality into everything they do.

The Affinity Education HR team needed to create greater efficiencies in their day-to-day recruitment and onboarding processes. Early childhood learning is a unique sector – comprising of full time staff and a casual talent pool of people who step in and fill last minute staffing gaps. It’s imperative to have a seamless recruitment and candidate nurture process which is user-friendly for everyone – from candidates and casuals to hiring managers and area managers.   

Linda Carroll, Head of People and Culture and her team were looking for a holistic system, where everything could be housed in one place. “We wanted a system that could provide our customers, centre managers and area managers with transparency of where we were at with recruitment processes, that could also take the place of the onboarding system we had at the time,” she said.

The team set themselves a goal: to find a provider who would work with them to implement a recruitment and onboarding system within tight timeframes and meeting their key requirements.

“We wanted a system that could provide our customers, centre managers and area managers with transparency of where we were at with recruitment processes, that could also take the place of the  onboarding system we had at the time.”

– Linda Carroll, Head of People and Culture
Affinity Education

THE FOCUS

Aside from increased transparency and a seamless experience, the team were looking to remove manual processes from their day-to-day recruitment and onboarding. The organisationorganization’s existing tech stack had recruitment, onboarding and reference checking in three separate systems: which meant a highly manual experience for administrators and users. “New people coming into the business had to access three different systems, and we used to get several phone calls and emails from centres to see where their recruitment was up to,” said Kate McShane, Employee Relations Manager. “We were looking to increase efficiencies in recruitment, so that we no longer had to deal with system issues when candidates and users were trying to login from different platforms,” she said.

“We were looking to increase efficiencies in recruitment, so that we no longer had to deal with system issues when candidates and users were trying to login from different platforms.”

– Kate McShane, Employee Relations Manager
Affinity Education

THE SOLUTION

The team chose PageUp to help streamline its recruitment and onboarding processes. “We selected PageUp simply because they were the best provider we could find in the market for our needs,” said Carroll.

Affinity’s implementation team were impressed with PageUp’s ability to successfully deliver a system within the organisationorganization’s tight timeframes. “Implementation was quick and seamless. We had six weeks to implement whilst also managing our full time roles. Any minor challenges were easily fixed – the PageUp team were really helpful,” said Renee Ransfield, Recruitment Manager.

“We selected PageUp simply because they were the best provider we could find in the market for our needs.”

– Linda Carroll, Head of People and Culture
Affinity Education

Implementing PageUp has delivered greater efficiency and a better experience for all users, and the system has integrated seamlessly with Affinity’s current business processes. “Being able to make changes quickly has been great from both a recruitment and a management perspective,” said McShane.


“Implementation was quick and seamless. We had six weeks to implement whilst also managing our full time roles. Any minor challenges were easily fixed – the PageUp team were really helpful.”

– Renee Ransfield, Recruitment Manager
Affinity Education

From a recruitment perspective, the team feel they can perform their roles better because they have access to accurate reporting and analytics dashboards. “We’ve had a lot of success being able to accurately report with PageUp. We can now download and manipulate the data as we need to, which we haven’t had the ability to do previously,” said McShane.

Affinity Education is also seeing real savings on their bottom line. “The savings we’ve achieved by implementing PageUp have been both economical – considering we’ve been able to successfully combine three systems into one: which has been great from a business value perspective – but also from a customer satisfaction perspective,” said McShane.

Post-implementation, the team are full of praise for the great support they receive from the PageUp team. “We use live chat regularly. We love that it is instant – someone from PageUp is there to instantly assist with queries you have. If something needs further investigation, the PageUp team get back to us within 24 hours.”

Now that PageUp is fully implemented, managers have complete transparency of the recruitment process, which allows them to identify what’s working and pinpoint areas for improvement. “There’s a lot of feedback around the efficiency of the system, the quicker time it’s taking to fill these roles, transparency and the ease of use,” said Carroll. 

“There’s a lot of feedback around the efficiency of the system, the quicker time it’s taking to fill these roles, transparency and the ease of use.”

– Linda Carroll, Head of People and Culture
 Affinity Education

The Affinity team set out to achieve seamless integration between recruitment and onboarding systems as well transparency to all end users: and they have met their goals. “We feel we’ve been able to do all of those things with PageUp,” said Carroll. 

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