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Product Support Representative (Support Analyst) - USA Remote

Remote, United States

Product Support Representative (Support Analyst) - USA Remote

  • Remote, United States
  • Full time

Here’s what we know for sure: companies work well when they’ve got the right people. That’s what inspired us to build a SaaS platform that makes recruiting, on-boarding, developing and retaining people simple. From humble beginnings in Melbourne, we quickly grew to be Australia’s leader in talent management software. Now, we’re proud to have homes in Sydney, New York, London, Singapore, Manila and Dublin and a platform that is used by that is used by 2.6 million customer employee users in over 190 countries. (But that’s enough about us.)

Who are we looking for?

We are looking for a Support Analyst to help us deliver customer delight to our US customers - clients are at the heart of what we do!

Listening to customer problems, coming up with the right solution and up-skilling them on our software gives you the utmost satisfaction. We imagine you as having experience in providing product support over the phone or online. In this role, we will help you develop the ability to identify errors/bugs in code, query SQL databases and be able to diagnose issues on the spot.

  • Be the first system expert a client or internal user speaks to when they have a support issue

  • Provide outstanding, solution-oriented customer service

  • Identify and try to resolve customer queries and requests, escalating them to third level support if necessary

  • Liaise with internal stakeholders to drive user requests, resolve issues and share ideas for enhancements with product management


A bit about us

We have grown consistently each year and currently number 200+ people across Australia, South East Asia, UK, Europe and the US. Our mission is to keep growing, delighting our clients with products they love and supporting our team to develop their careers. 

We celebrate our successes together in a range of ways: each Friday afternoon we get together to share our wins; we have CEO Value Awards every month; we run regular Tune-Ups (PageUp hack-a-thons) and a host of other social events (currently hosted virtually). 

There’s something for everyone across our benefits – an extra day of leave to do something awesome (no really – it’s called Awesome Day), paid parental leave for primary and secondary carers, flexible working, a wellbeing allowance, employee assistance program and volunteer leave. 

Our global presence also means those with a little wonderlust have the opportunity to take their career to new places. Pardon the pun.

Sound like your kind of role? Then we’d love to meet you!

At PageUp we know diverse teams make better decisions for everyone, so we encourage people of all backgrounds and abilities to apply.

Equal Opportunity at PageUp

We are an equal opportunity employer and value diversity, equality, inclusion, and belonging at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or genetic information.

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