Support Analyst

Here's what we know for sure: companies work well when they've got the right people. That's what inspired us to build a SaaS platform that makes recruiting, onboarding, developing, and retaining people simple. From humble beginnings in Melbourne, we are now proud to have homes in Sydney, the USA, UK, Singapore, Manila, and Dublin. Our platform is used by 5.3 million customer-employee users in over 190 countries (but that's enough about us).

We are on the lookout for an awesome Support Analyst to join us at PageUp on a permanent basis.

Your skills

Customers are the centre of your universe! Listening to customer problems, coming up with the right solution and up-skilling them on our software gives you the utmost satisfaction. We imagine you as having experience in customer support or service, either in person, over the phone or online. In this role, we will help you develop the ability to identify errors/bugs in code, query SQL databases and be able to diagnose issues on the spot.

The role

• Be the first system expert a client or internal user speaks to when they have a support issue

• Provide outstanding, solution-oriented customer service

• Identify and try to resolve customer queries and requests, escalating them to third-level support if necessary

• Liaise with internal stakeholders to drive user requests, resolve issues and share ideas for enhancements with product management

Equal Opportunity at PageUp

We know that in many cases individuals from underrepresented groups will not apply for jobs when they don’t meet all criteria, we don’t want this to be the case in our team. If you think you have what it takes, but don't necessarily tick every single bullet point on the job description, please still apply and give it a try. We'd love to have a chat and see if you could be our newest member.

So what makes us stand out?

PageUp is a 2021 Best Place to Work on the AFR list, recognised for our practices and achievements in community building, flexibility, communication, and transparency during the COVID-19 pandemic and beyond. This recognition highlights the strong culture we've built at PageUp and reflects our tireless efforts and commitment to create community, trust, and flexibility within our culture.

Oh, and our customers love PageUp for its deep, customisable functionality for a range of workflows and industries, all accompanied by outstanding customer service.

And, of course, the perks.

Our benefits provide something for everyone! Flexible working; an extra day of leave to do something awesome (no really – it's called Awesome Day); generous paid parental leave for primary and secondary carers; health benefits; a wellbeing allowance; employee assistance program; volunteer leave and more.

Our global presence also means those with a little wanderlust have the opportunity to take their career to new places. Pardon the pun.