Person, Hand, Flooring, Apparel, Clothing

Senior Product Manager

Australia, Australia

Senior Product Manager

  • Australia
  • Full time

Here's what we know for sure: companies work well when they've got the right people. That's what inspired us to build a SaaS platform that makes recruiting, onboarding, developing, and retaining people simple. From humble beginnings in Melbourne, we are now proud to have homes in Sydney, the USA, UK, Singapore, Manila, and Dublin. Our platform is used by 5.3 million customer-employee users in over 190 countries, (but that's enough about us).

 

The Opportunity

People are a company's greatest asset! We have an opportunity for a Senior Product Manager to join our growing global Product Team.

Customers are at the heart of what we do, so it's important that our teams can effectively and efficiently deliver customer value by building the right thing. We combine data from deep instrumentation, product feedback processes, design thinking and lean startup methodologies to enable us to do this. 

As a Senior Product Manager in our team, and in collaboration with the VP Product, Product Leadership Team, Product Managers, and Technology and Experience Design leads, you will:

  • Lead, coach, and develop 2-3 Product Managers based on PageUp’s Product Management career matrix;

  • Own the investment strategy and roadmap for your stream(s); you will ensure alignment to the overall company strategy and be accountable for measurable end-user, customer, and business outcomes;

  • Lead initiatives that identify, quantify and monitor customer and support trends for PageUp's suite of products to ensure these products are continuously improved and achieving customer outcomes;

  • Lead initiatives that undertake analyses and use data to understand trends, provide actionable insights, track adoption, and outline the impact of initiatives against our goals;

  • Collaborate with customer-facing teams and Product Marketing on Enablement and Go To Market strategies;

  • Optimise the investment strategy for your stream by leveraging customer insights to drive prioritising the highest value opportunities at the right time;

  • Develop effective working relationships with a diverse, global, cross-functional team, including Customer Success, Professional Services, Support, and other internal business units.

 

About you

We see you as a proactive and driven Senior Product Manager with strong experience in optimising well established products.

  • You have 5+ years of proven experience owning and delivering the end-to-end Product development and innovation process of a customer-facing product using Design Thinking, Lean, and Agile development practices as well as  3+ years managing Product Managers / Product Operations Managers;

  • You’re a collaborative leader - your passion is working with people and teams to share knowledge, enable empowerment, and drive better outcomes. You’re passionate about building & nurturing a diverse and inclusive team environment;

  • You’re Customer-Centric - the customer experience is always at the forefront of what you do. Understanding their behaviours and needs and involving them in the discovery and research process will allow you to know what we need to build and why;

  • You understand the business reality of delivering an outstanding product with appropriate ROI and weighing up conflicting business demands and priorities;

  • You’re known for being able to navigate and enable a diverse set of stakeholders;

  • You will have preferably worked in a B2B SaaS, HR Technology, or adjacent industry environment;

 

Equal Opportunity at PageUp

We know that in many cases individuals from underrepresented groups will not apply for jobs when they don’t meet all criterias, we don’t want this to be the case in our team. If you think you have what it takes, but don't necessarily tick every single bullet point on the job description, please still apply and give it a try. We'd love to have a chat and see if you could be our newest member.

 

So what makes us stand out?

PageUp is a 2021 Best Place to Work on the AFR list, recognised for our practices and achievements in community building, flexibility, communication, and transparency during the COVID-19 pandemic and beyond. This recognition highlights the strong culture we've built at PageUp and reflects our tireless efforts and commitment to create community, trust, and flexibility within our culture.

Oh, and our customers love PageUp for its deep, customisable functionality for a range of workflows and industries, all accompanied by outstanding customer service.

 

And, of course, the perks.

Our benefits provide something for everyone! Flexible working; an extra day of leave to do something awesome (no really – it's called Awesome Day); generous paid parental leave for primary and secondary carers; health benefits; a wellbeing allowance; employee assistance program; volunteer leave and more.

Our global presence also means those with a little wanderlust have the opportunity to take their career to new places. Pardon the pun.

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