Person, Apparel, Clothing, Patient

Senior Experience Designer

Senior Experience Designer

  • Australia
  • Melbourne, Australia
  • Full time

Here’s what we know for sure: companies work well when they’ve got the right people. That’s what inspired us to build a SaaS platform that makes recruiting, onboarding and retaining people simple. From entrepreneurial beginnings in Melbourne, we quickly grew and are proud to now have established locations in Sydney, New York, London, Singapore, Manila, and Dublin and a platform that is used by 5.3 million users in over 190 countries, (but that’s enough about us).


The Role

As a Senior Experience Designer, you will represent our different users’ pain points and needs based on research, data and a high level of collaboration. You will be responsible for planning, designing, guiding and implementing human-centred design principles to create delightful experiences for our diverse customers and end-users.

As part of a “Product Trio” (Design-Product-Tech) at the stream lead level, you will work to find the right balance of Desirability, Viability and Feasibility, with a strong emphasis on continuous discovery and cross-functional collaboration. This means that Experience Design has a lot of influence on strategy and decision making. So if you’re ready to take the next step in your career, push the boundaries and improve people’s work lives, this role might be just the one for you.

In our team, we put our egos aside and focus on collaboration, belonging, support and the team’s achievements. We embrace honest and constructive feedback as we believe it helps us all grow and be better at what we do. We are a very diverse group of individuals and work hard to ensure inclusivity in our team and the work we produce.


Key Responsibilities

  • Own and lead the end-to-end solution creation across teams; from user research and problem definition to ideation, solution sketching, prototyping, usability testing and UI design;

  • Conduct user research activities - customer interviews, concept testing, usability studies, A/B testing, competitor analysis, etc.;

  • Create, direct and validate user flows, journey maps, wireframes, prototypes, etc. Identify new opportunities to improve our design processes and push the bar;

  • Facilitate internal and external collaborative workshops; design sprints, ideation sessions, experimentation creation;

  • Ensure your designs and implementations are inclusive, accessible and usable to all uses;

  • Mentor and inspire the growth of cross-functional teams that are progressive, efficient and highly engaged;

  • Work in collaboration with product managers, tech leads, developers and stakeholders to push forward customer-centric design principles to create effective, cohesive design solutions that meet the needs of varied users.


About you

  • You are a Senior Product or UX Designer with 5+ years of experience in a product company with an agile environment and 2+ years at a senior level coaching and mentoring Product or UX Designers;

  • You will have preferably worked in a B2B SaaS, HR Technology, or adjacent industry environment;
  • You know how to do your customer research, analyse your findings and translate them into insights. Experience working with the Jobs-to-be-Done methodology is very nice to have;

  • You have an inclusive design mindset and excellent interaction design skills. You can test and validate your designs, including their accessibility with various users;

  • You are a great team player, highly collaborative and open to giving and receiving feedback. At the same time, you can work independently and make decisions while considering all data points;

  • You demonstrate real ownership and accountability in your decisions and work. You’ll be allowed to make mistakes as long as you own them, learn from them and adjust;

  • You are empathetic with a strong ability to listen and consider other people’s points of view. You push for diversity and inclusiveness as you know those contribute to team’s happiness and better business outcomes;

  • Positive, flexible, not intimidated by change, and have the desire to learn, improve and try new things when required;

  • You are a good communicator, strong in stakeholder management, relationship building and networking skills. Excellent facilitation and storytelling skills, ability to present your work and promote your ideas to various stakeholders.



Equal Opportunity at PageUp

We know that in many cases individuals from underrepresented groups will not apply for jobs when they don’t meet all criteria, we don’t want this to be the case in our team. If you think you have what it takes, but don't necessarily tick every single bullet point on the job description, please still apply and give it a try. We'd love to have a chat and see if you could be our newest member.


So what makes us stand out?

PageUp is a 2021 Best Place to Work on the AFR list, recognised for our practices and achievements in community building, flexibility, communication, and transparency during the COVID-19 pandemic and beyond. This recognition highlights the strong culture we've built at PageUp and reflects our tireless efforts and commitment to create community, trust, and flexibility within our culture.

Oh, and our customers love PageUp for its deep, customisable functionality for a range of workflows and industries, all accompanied by outstanding customer service.


And, of course, the perks.

Our benefits provide something for everyone! Flexible working; an extra day of leave to do something awesome (no really – it's called Awesome Day); generous paid parental leave for primary and secondary carers; health benefits; a wellbeing allowance; employee assistance program; volunteer leave and more.

Our global presence also means those with a little wanderlust have the opportunity to take their career to new places. Pardon the pun.

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