Person, Hand, Flooring, Apparel, Clothing

Experience Designer

Melbourne, Australia. Philippines

Experience Designer

  • Melbourne, Australia
  • Philippines
  • Full time

People are a company's greatest asset! Luckily we realised that early on and built an innovative SaaS platform to help customers (and ourselves of course!) recruit, develop, engage and support their people. From our humble beginnings in Melbourne, we have grown consistently to be a leader in talent management software. We now have offices in Australia, New York, London, Dublin, Singapore and Manila. 


About you

As a Experience Designer, you will echo our users’ voice and empathise with their pain points and needs. You will be responsible for planning, designing, guiding and implementing human-centred design principles to create compelling experiences for our many customers and end-users. 

You are a critical, insight-driven, creative thinker with experience in building great products that solve people’s pain points and needs.


About the role

  • Lead the end-to-end solution creation across teams; from user research and problem definition to ideation, solution sketching, prototyping, usability testing and UI design. 

  • Conduct user research activities - customer interviews, concept testing, usability studies, A/B testing, competitor analysis, etc. 

  • Create, direct and validate user flows, journey maps, wireframes, prototypes, etc. Identify new opportunities to improve our design processes and push the bar. 

  • Facilitate internal and external collaborative workshops; design sprints, ideation sessions, experimentation creation.

  • Influence the design team to pursue creative methods of gathering and interpreting customer perspectives.

  • Mentor and inspire the growth of cross-functional teams that are progressive, efficient and highly engaged. 

  • Work in collaboration with product managers, tech leads, developers and stakeholders to push forward customer-centric design principles to create effective, cohesive design solutions that meet the needs of varied users. 


Skills and Experience

  • 5+ years of experience as a product or UX designer - user research, cross channel design, quantitative data studies, usability testing. 

  • Strong interaction design skills and the ability to test and validate your designs with various users.

  • Experience working collaboratively with product teams and stakeholders in an Agile environment. Ability to change and adapt when needed.

  • Experience working with the Jobs-to-be-Done methodology is a big advantage.

  • Strong stakeholder management, relationship building and networking skills. Excellent facilitation and storytelling skills, ability to present your work and promote your ideas to various stakeholders.

  • Flexible, not intimidated by change, and willing to wear multiple hats when required. 

  • A positive attitude, an open mind and a desire to learn and improve.

  • Strong leadership and mentorship capabilities. Ability to provide the right feedback and support to other team members across the business.


So what makes us stand out?

Our customers love PageUp for its deep functionality and ability to be customised for a range of workflows and industries, all accompanied by outstanding customer service. We continue to look at ways we can provide more value to our clients. We have a product team of over 85 in Melbourne and Manila and value knowledge sharing and learning between the team, we practice lean product innovation in a challenging enterprise sales environment.


And of course, the perks

There’s something for everyone across our benefits – an extra day of leave to do something awesome (no really – it’s called Awesome Day), paid parental leave for primary and secondary carers, flexible working, health benefits, a wellbeing allowance, employee assistance program, volunteer leave and more. 

Our global presence also means those with a little wonderlust have the opportunity to take their career to new places. Pardon the pun.


Sound like your kind of role? Then we’d love to meet you!

At PageUp, we’re passionate about connecting great people to great careers, so we encourage people of all backgrounds and abilities to apply. Building diverse teams is the foundation of our success, so if you think you have what it takes, but don't necessarily meet every single criteria on the job description, please still reach out to us. We'd love to have a chat and see how you could fit in the PageUp team.


Equal Opportunity at PageUp

We are an equal opportunity employer and value diversity, equality, inclusion, and belonging at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or genetic information.


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