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Customer Success Manager

Australia. Melbourne. Sydney, Australia

Customer Success Manager

  • Australia
  • Melbourne, Australia
  • Sydney, Australia
  • Full time
  • PageUp

Here’s what we know for sure: companies work well when they’ve got the right people. That’s what inspired us to build a SaaS platform that makes recruiting, on-boarding, developing and retaining people simple. From humble beginnings in Melbourne, we quickly grew and now we’re proud to have homes in Sydney, New York, London, Singapore, Manila and Dublin and a platform that is used by 5.3 million customer employee users in over 190 countries (but that’s enough about us).


Who are you?

Are you a recruiter looking for a career change? Are you a Customer Success Manager with a couple of years of experience looking for growth & development? 

Systems savvy and client-focused, you are looking for a role that blends people and technology to drive successful outcomes for our leading clients. Having worked with web-based software applications before you love nothing more than exploring your way around systems, understanding how things work, and solving problems. Pairing this knowledge with your experience in HTML and SQL, you are comfortable using your expertise to partner with and advise a wide range of clients.

Providing a level of high-quality service, you are passionate about building strong customer relationships and have a client-focused attitude that sees you striving for the best possible solution. If working at a fast pace, in a collaborative cross-team environment excites you, then this is your ideal career move.


What will you work on?

Create Raving Fans out of our clients as you work on:

  • Maintaining regular interactions with your designated accounts through calls and face to face meetings

  • Regularly performing needs analysis and account servicing (config, process review etc) to meet client needs

  • Preparing and educating clients about system upgrades or improvements that coincide with our product marketing

  • Proactively providing input into product upgrades and overall development


And of course, the perks

There’s something for everyone across our benefits - an extra day of leave to do something awesome (no really - it’s called Awesome Day), paid parental leave for primary and secondary careers, flexible working, a wellbeing allowance, employee assistance program and volunteer leave.

Our global presence also means those with a little wanderlust have the opportunity to take their career to new places. Pardon the pun.


Sound like your kind of role? Then we’d love to meet you!

At PageUp, we’re passionate about connecting great people to great careers, so we encourage people of all backgrounds and abilities to apply. Building diverse teams is the foundation of our success, so if you think you have what it takes, but don't necessarily meet every single criteria on the job description, please still reach out to us. We'd love to have a chat and see how you could fit in the PageUp team.


Equal Opportunity at PageUp

We are an equal opportunity employer and value diversity, equality, inclusion, and belonging at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or genetic information.

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