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Customer Success Manager

Melbourne. Sydney, Australia

Customer Success Manager

  • Melbourne, Australia
  • Sydney, Australia
  • Full time

Here’s what we know for sure: companies work well when they’ve got the right people. That’s what inspired us to build a SaaS platform that makes recruiting, onboarding and retaining people simple. From entrepreneurial beginnings in Melbourne, we quickly grew and are proud to now have established locations in Sydney, New York, London, Singapore, Manila and Dublin, and a platform that is used by 11 million users in over 190 countries. (But that’s enough about us.)

Who are you? 

Client focused, you are looking for a role that blends people and technology to drive successful outcomes for our leading clients. You could have either worked in HR/TA previously or have partnered with businesses to enable them to get the most out of a software solutions. Your role is to strategically partner with our clients to ensure they are getting the most out of the PageUp solution. To do this you will need to understand what their Talent Management Strategies are, and ensure that they have the right processes and configurations set up and the right training to allow the PageUp software to enable them to meet these goals. 

What will you work on? 

Create Raving Fans out of our clients as you work on: 

  • Maintaining regular interactions with your designated accounts through calls and face to face meetings 
  • Regularly performing needs analysis and account servicing (config, process review etc) to meet client needs 
  • Preparing and educating clients about system upgrades or improvements that coincide with our product marketing 
  • Proactively providing input into product upgrades and overall development 

So what makes us stand out?

Our customers love PageUp for its deep functionality and ability to be configured for various workflows and industries, all accompanied by outstanding customer service. We continue to look at ways we can provide more value to our clients and have recently acquired Clinch to be able to provide Recruitment Marketing software to our clients. Used in over 190 countries, PageUp is a truly global solution.

 

And of course, the perks

There’s something for everyone across our benefits – an extra day of leave to do something awesome (no really – it’s called Awesome Day), paid parental leave for primary and secondary carers, flexible working, a wellbeing allowance, employee assistance program and volunteer leave. 

Our global presence also means those with a little wonderlust have the opportunity to take their career to new places. Pardon the pun.

At PageUp, we’re passionate about connecting great people to great careers, so we encourage people of all backgrounds and abilities to apply. Building diverse teams is the foundation of our success, so if you think you have what it takes, but don't necessarily meet every single criteria on the job description, please still reach out to us. We'd love to have a chat and see how you could fit in the PageUp team. 

Equal Opportunity at PageUp

We are an equal opportunity employer and value diversity, equality, inclusion, and belonging at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or genetic information.

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