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Client Support Representative

Melbourne, Australia

Client Support Representative

  • Melbourne, Australia
  • Full time

PageUp delivers a Software-as-a-Service Talent Management solution that enables leading organisations globally to hire, onboard, develop, engage their people. We are one of Australia’s biggest success stories in Talent Management software. We have an innovative software platform that is used by 2.6 million customer employee users in over 190 countries. Currently, PageUp is experiencing significant growth and with clients at the heart of what we do, we have an opportunity for a Support Analyst to help us deliver customer delight.

Your skills

Customers are the center of your universe! Listening to customer problems, coming up with the right solution and up-skilling them on our software gives you the utmost satisfaction. We imagine you as having experience in customer support or service, either in person, over the phone or online. In this role, we will help you develop the ability to identify errors/bugs in code, query SQL databases and be able to diagnose issues on the spot.

The role

  • Be the first system expert a client or internal user speaks to when they have a support issue

  • Provide outstanding, solution-oriented customer service

  • Identify and try to resolve customer queries and requests, escalating them to third level support if necessary

  • Liaise with internal stakeholders to drive user requests, resolve issues and share ideas for enhancements with product management

Our profile

We have grown consistently each year and currently have 200+ employees across Australia, South East Asia, UK, Europe and the US. Our mission is to keep growing, delighting our clients with products they love and supporting our team to develop their careers. 

We celebrate our successes together in a range of ways: each Friday afternoon we get together to share our wins; we have CEO Awards every month; we run regular Tune-Ups (PageUp hack-a-thons) and a host of other social events. We offer a shared care paid parental leave, an extra day of leave to do something Awesome, flexible working arrangements and more!!

We believe diverse teams make better decisions for everyone. If you think this role is right for your next move - we’d love to meet you. 

Be part of our story, apply now!

Equal Opportunity at PageUp

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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